Frequently Asked Questions

What are the advantages of a personnel registry?

Silver Lining’s large registry enables us to select a caregiver who most appropriately meets your needs. We are ready to respond immediately, placing a caregiver as soon as the need arises. If for any reason you are not completely comfortable with the caregiver initially selected, we will provide you with another.

What is the screening process for hiring caregivers?

Silver Lining has a rigorous screening process. Applicants must:

• Be qualified to work in the US
• Have verifiable references
• Pass an extensive interview process with the Director of Operations, Sandra Thompson
• Satisfactorily complete a Skills Survey
• Pass a Home Health Aide Skills Test
• Pass a criminal background check
• Have current certified nurse’s assistant certification on file (if applicant is a certified nurse’s assistant)
• Have a current driver’s license and proof of insurance on file (if applicant will be driving a client)
• Pass a PPD (tuberculosis) test
• When these conditions are met, Silver Lining’s President, Jonathan Golluber, personally meets each prospective caregiver. Then, there is one more mandatory requirement: Would we entrust our own loved one’s care to this individual? We only hire individuals when we answer that question with a resounding “Yes!”

All of our caregivers attend a comprehensive orientation where they are introduced to our rigorous guidelines, and code of conduct.

What is the process of matching caregiver to client?

Silver Lining begins with a thorough intake conference with our client and/or their family, either face-to-face in the home, hospital, or at our office, or by phone—whatever is most convenient. We learn about the personality and special needs of each client. This helps us determine the level of care— a certified nurse’s caregiver or a companion.
We will ask if there are local friends and family to provide help and support; if the patient feels isolated or is resistant to care; and whether the patient needs transportation for medical appointments, shopping, and other errands.
The client and/or family will meet with the recommended caregiver in a one-on-one interview. Your input is integral to our process and essential for us to make the best possible match.

Are your caregivers bonded?

Yes. They are bonded, screened, and have had an extensive background check.

Does Silver Lining accept insurance?

We accept all private long-term care insurance.

What if my full-time caregiver is unavailable?

Silver Lining will always provide you with a substitute caregiver—another advantage of a large registry.

What if we need to contact you after office hours?

You can reach a staff member 24 hours a day, 7 days a week, year-round by calling 215-885-7701. We do not have automatic endless phone prompts. If the office is closed, you simply let the answering service know you need an immediate call back – and you will get one. We pride ourselves on our personal service.